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Auto Order <> cancel

Suddenly I have got an order from a Russian lady. After 30 min she told me, I want to cancel. I was shocked. I have asked why? She didn’t tell anything. After 5 min she went to cs team and cancel the order. My order completion rate has been decrease. It was 100%. Now it is 75%. What can I do now?

Thanks in advance.

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There is nothing you can do about your completion rate dropping. You can professionally complete any new orders you happen to get and it will help a bit, but the cancellation is with you for the next 60 days. As for the buyer, you should block them in case they decide to pull something like that in the future again.