So a seller marked a project as delivered, but didn’t send anything over. I was sending them messages trying to figure out what was going on and they were unresponsive. Fiverr automatically completed the order. I contacted customer support to ask them to reopen the order or try to get the seller to respond. Customer support sent them a withdrawal access temporarily disabled notice and now I got messages from the seller asking me to tell Fiverr everything is fine. But it hasn’t been delivered yet. I already had one Fiverr seller just up and vanish (granted it was before the project was delivered so not a big deal I suppose), and I’m worried about letting this order complete since they could just ghost the project with almost zero repercussions outside of a negative review without the order being active.
Fiverr customer support says there’s no way to reopen a completed order but completed orders can be cancelled within 14 days (which it’s within that 14 day period right now). I know it’s wishful thinking to request Fiverr implement a way to reopen an order if both buyer and seller agree, but I’m unsure what to do now.
Should I just request Fiverr cancel the order completely? I feel like at this juncture there’s no way to ensure the project will be completed after the funds get released to them.