Fiverr Forum

Available now blocked because of a cancellation


#1

Suddenly the available now option went for the reason of low cancellation. When I did a lot of looking I found that there was one cancellation - a mutual one - a customer that has previously used me many times and given me 5 stars ordered a task that wasn’t even in the description and would have been the top range pricing to complete not the lowest.
So how could I have avoided this? Is Fiverr suggesting that we work for many hours on a project that isn’t even in the description or we lose our available now option?
Instead of a basic editing of one photo for $5 he was asking for a complete book cover - which was in my top range pricing. This was no mistake he expected me to do this.
And I get penalised for it. Thanks.