I contacted customer support with a query about my ID verification failing. the 1st time was an error on my side, the 2nd and 3rd time the picture was never clear enough no matter what device, angle, lighting, etc I took it in, so i sent it in and my account was suspended.
Since i didn’t want to lie, I told their support that since I’m only 15, and haven’t got any of the ID they require, that it was my mothers ID. I explained that I had seen forum posts of parents controlling the accounts and the minor doing the work. This is what I requested I would like to do, I then got told that I hadn’t read the terms and conditions as apparently I need to be 18+ to sell on Fiverr, when the Ts & Cs say 13+. Then i got told I’m “misrepresenting my ID” and that that is against the terms of service. I dont see how my request is against terms of service as I just want my mother to control/manage the account since I haven’t got any of the ID necessary since a passport costs quite a lot of money for a 15yr old and all other ID types either require me to be 18+ or to have a passport to prove who I am before I order the card. I dont see why Fiverr is so strict when I had a bank account opened with a Birth certificate and a Proof of Residence letter. I think its ridiculous. Then the Fiverr agent just closed the ticket, I messaged asking to talk to another agent, as this one wouldn’t respond, and they further ignored this message. Now my account is disabled and I cant even make a purchase
I had 1 good support experience with a CS member called Boris. He was amazing and so kind and actually enjoyed/wanted to do his job.