Hi guys! I just wanted to get your feed back on some things that just transpired.
I had a client who asked me to create a set of Pokémon instagram story templates. They also asked me if I could make them a vector recreating the Pokémon go map to go along with a few templates and some eggs as well. This was for 3 sets of 4 templates that she created very detailed categories for. And by detailed I mean details I was unaware I had to make for her. What perplexed me most about this is that she knew I had two days, had been communicating with me via the main messaging system for a day prior and never mentioned this once. She also insisted on having my png file IPhone vector that I use for my gigs, but did not put this in the initial message, but in the order so I had no choice but to comply. I did not send her my exact file I chose a different I phone vector for her to throw in for free but I think she was unhappy with the fact that it wasn’t my copy. What really threw me off is she wanted to sell everything that I made which I told her was okay. Still a bit strange. Now moving to what happened next that will make more sense
The next day I sent her a screenshot from my laptop showing her every single individual backdrop, icon, etc that would be used in her templates. Day went by, I saw that she had been online and seen them, no response.
Finally this morning I finished her templates and uploaded them to Fiverr using 7-zip. She was unable to open them so while I was recompressing them for her, I sent her a fun phone rendering of three of her templates that she could view while she waited for the re-up load. This is when things really started taking a turn for the worst and she then decided to ask me where the other ones were. To which I responded that I simply added that render as a fun freebie but it would take me another hour of my time, not to mention my delivery would be late, to recreate renderings of all 16 of the templates I made for her. She then began to panic asking me where the iPhone png was and how was she going to use these templates if she didn’t have the iPhone vector which virtually makes zero sense. I assured her that the file was a png and she would be able to slide photos underneath the png with ease but in order to get to the file she would need to open the zip folder. After about an hour she finally opened it and decided that all of the templates even though she had seen them already were “sloppy and disgusting”. I asked her to send me screenshot showcasing this as literally and hour r before that she was praising my work telling me I did “too much”. I told her that we could seek a solution, that made her angry, however I am not one to give up so I took a look for myself. She was certainly right about the edges on a couple of the cartoon vectors I had made and they definitely needed to be smoothed out which would have taken me 3 minutes an image to fix. Even with a solution, and originally liking everything I feel like it’s a disservice that our orders can be cancelled without a proper investigation. This woman has hours of work that I made, and like I said the issue she has with them is very fixable, and was something I missed upon uploading. I put on my best happy face with her and really tried but she was so hostile and downright disgusting I obviously can’t know but I do assume this client was not an adult just due to the context of the conversation. Which is really disturbing is that is the case. She was claiming to be a photographer, yet did not know what a png was, and also sells other people’s instagram templates but does not know how to use them.
I had sent fiverr an email and before reading or responding they cancelled it. I have worked for startups before so I completely understand that it is much easier to auto side with the customer but this is incredibly sad for me.
I am sure there are some veterans on here with some horror stories so any bit of advice as to how to properly handle these situations so that I do not lose money and time like that again would be super helpful.
I also want to apologize for how scattered thoughts are here I just thought this could be a helpful topic to someone in the future as you all are very good at giving answers!