Fiverr Community Forum

Bad experience with a customer

a customer contacted me for a recording service. We agree on the price and he told me something more about his requirements. But the final product was not what he wanted. He just accepted the order instead of opening a dispute, and left a very negative feedback. I think i dont deserve that, i just did what he asked, and then he changed his mind. I’m an honest persona, always available, and when people are not satisfied, I allow them to get one of my services for free. Did you ever deal with people like this?

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You need to remove the username of the buyer which is showing near the top of the screenshot.

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yeah. didnt notice that

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Hello, I see he had agreed to a $15 price then said in the review it was $17 which was too much. He included the fee from fiverr in there and blamed you.

Sorry this happened to you! He could have asked you to remove the claps. No need for him to complain about an extra $2 fiverr fee in your review and the claps. Sounds to me like he is the mean one.

And it’s not like he didn’t know how much it would cost. He paid for it so why do that if he thought it was too much.

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we agreed on that price (see pic). then he changed his mind and left a negative feedback, because “i’ve been mean and that was over payment”. He has just been so wrong and unfair with me, I’m never mean with people, i just want to satisfy them at every cost. Just look at my reviews, everyone is just so fulfilled

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I’m so sorry about it.

Oh, someone that agrees with me, great. of course i contacted the seller help center, hope they help me

what i keep saying is: if a customer isnt satisfied, he should just refuse to mark the order as completed. Why ruining other people’s analytics? I mean, let’s just talk, let’s manage the problem together

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“Leaving a Buyer’s feedback is a basic prerogative of a Buyer. Feedback reviews will not be removed unless there are clear violations of our Terms of Service.”

The above is from the Terms of Service at the bottom of the Fiverr main page.

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And what a seller has to do in these situations? i’ve clearly been duped

Yes but there is nothing you can do but carefully think of a response, keep it unemotional and factual.

You can say you have nothing to do with the $2 service fee but he had agreed to $15. And would have removed the claps if he had asked.

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isnt possible to answer to a review on one’s profile?

cause i’ve already explained myself to him. But i dont want other people to get a wrong impresson of me

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Sorry, this had to happen to you. May you have more wins ahead! Be strong, don’t Ket this discourage you.

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the best thing to do is to offer great services and move on , you can’t satisfy everyone it happens to all of us

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Yes, you should have the option to reply to their review after it appears on your profile.
Be professional and simply explain the situation.

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After you leave a review that appears on the buyer’s profile, you also get prompted to respond to the review on the order page (again). That new review is without stars and it won’t show on the buyer’s profile, but you’ll get a chance to explain your side of the story.

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ok got it. But will that be public? It says so, but i cant find what i’ve just written

Yeah, when you view your gig and then scroll to the reviews on that gig.
You responded well.

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In addition to a perfect response to his review, your song that you did for him was fantastic including the claps.

You can view the response you gave if you look at your gig reviews. It won’t show under your profile.