Hey there folks,
So back in December, a client came to me for a 20,000 word novel. They delivered a 4 point sort of outline that was incredibly basic. I asked a couple of questions but the key answer they gave was ‘go ahead and handle it how you’d like’. My gig states I’ll write their story in MY style. I commenced with the work.
Now this isn’t a huge hardship to write 20,000 words. Unfortunately, he bought during the holiday season so we did have to extend the time. When I turned it in, he immediately tried to cancel the order, stating it didn’t meet his expectations. Well, I’d delivered according to my gig. I denied the cancellation and asked for feedback–asked him to work with me to get it done. Before he delivered this feedback, the order closed automatically.
Then he contacted me and oh wow.
His feedback was incredible. About the most condescending and rude thing I’ve read in a LONG time. Flat out, punishing me for not taking the cancellation. It seemed like he just didn’t want to pay for the work he received. I thought that was unfair and he was so abusive, I contacted Fiverr customer service. We had a chat, they said ‘deliver a revision’.
Well, I had to rewrite it from scratch to meet his requirements. I did the first chapter, and he actually liked it. So i went to town to finish.
Just today, Fiverr customer support cancelled the order. No contact, just refunded and cancelled. And now, I’m out the money AND have a cancellation despite the fact my buyer got a finished product.
Bad situation all around. I have a request in to Fiverr customer support to find out what went wrong. I was pretty raged out about it when it happened 20 minutes ago but right now I’m taking heart in the fact that I don’t ever have to deal with this guy again. Unfortunately, I wasted a lot of time on the rewrite which is now useless.
Live and learn, I suppose. I thought Fiverr would’ve had my back after seeing everything but I’m sad to say, that was not the case :(.