Hello guys, I’m having some awful experiences lately. Today I received another good “bad” review on one of my orders. After I delivered my product the buyer opened a revision that said:
Hello, I loved the drawing so much, could you make the glasses a bit yellower and add some grey highlights to the hair? Other than that its amazing! Flawless work, thank you
I start working on the revision which I provided for free and for his convenience I exported multiple versions of the artwork. He responds with - Perfect! Thank you!
Then he leaves a review that says “Good job!” but wait for it… 3.7 review. I’m so mad right now, kept him updated throughout the whole process, provided free revisions, did multiple versions just for his convenience, and for the experience that he described as “Perfect” and “Flawless work” I received a 3.7 review.
How would you respond to a review like that? Here is what I wrote, but I’m not sure if I should send it as a response to his review:
I don’t mean to complain, but you said the portrait was amazing and that you loved the drawing so I didn’t expect this review. As I am always trying to improve my business practices and ensure customer satisfaction, how could I have served you better?
How would you deal with this and do you have any tips on how to better my response? I want to imply that the buyer was satisfied with the work but he left a bad review but I want it to seem professional as well. Looking forward to your suggestions! Thank you guys!