Hi, one of buyer asked for a favour & I help him late night because he is my regular buyer. When he wanted more features & asked for free service , I told him not this time because this is much critical job. I sent him a offer & said him good night because it was approximately 5 Am.
After 14-15 hours later he accepted the offer & I sent him the sample. I asked for delivery ans he told yes.
But the main point is he Left 1.3 star review & wrote that I was rude which is not fair for me. Now, my positive rating came down directly to 4.6.
I asked to Fiverr support to cancel the order & described everything. If support cancel the order, do the positive rating increase? And what about order completion rate? It came down 5 to 4.6 within few hours which is really unfair.
Thanks & waiting for your advice.