As a Senior Sales Executive and a buyer here in Fiverr, I have had the luxury of experiencing first hand on several occasions what I am hoping is just a lack of experience versus the new world order of online sales.
This site was created in an effort to bring buyers and sellers together to conduct business, but having said that, sellers need to understand that this is a highly competitive marketplace and just as in any other business, the onus is on you the seller to be proactive in showing why you are the right choice for a buyer.
If there is anything I can say, it would be the following:
Do not say you are the best, PROVE IT.
Because a buyer has contacted you, don’t assume you are the chosen one. Work hard for the orders, don’t feel ENTITLED TO THEM because of your experience and rating.
Show the buyer that you very much appreciate their business. Although a buyer may not say much and be happy with the last job or even post a good review, DON’T ASSUME you will get the next gig.
Buyers are dealing with sellers who are real people, and they want to be able to communicate with you just like in the real world outside of the Internet or an app. If you are too busy or feel that a lack of communication is a good thing for you as a seller, well it is time to wake up and understand that IT IS NOT. If you think frustrating you customers is a good thing, IT IS NOT.
In final, the biggest problem I have seen is that many sellers don’t want to take the time to collaborate with the buyers on their projects. It is assumed that because a buyer has filled in their requirements, that everything is all good.
As buyers, we are the ones contacting you to give you an opportunity to create something for us, not vice versa. We understand our business, and we understand our markets.
It is almost impossible for a buyer to fully identify their needs in the Buyer Requirement field, and I will presume that most buyers want to be able to communicate and collaborate with sellers to ensure that the end product is a home run.
Your failure as a seller to collaborate will more often than not put you in a position where you have created something that the buyer is not happy with and ultimately frustrated.
Do yourself a favour and take the necessary time to truly understand what the buyer is trying to achieve, this can only help you. If you are going to work only with the Buyer Requirements and you fail in communicating and collaborating, as I said earlier you will likely get it wrong. And if you do get it wrong, TAKE OWNERSHIP of your errors and misunderstanding. This will go a long ways in building a long term relationship.