Fiverr Community Forum

Been 6 days since buyer gave me requirements for order

Hey everyone!

It’s been around 6 days since a buyer paid for his order on my gig page, but hasn’t submitted the requirements yet. I am aware that the clock wont start ticking until the requirements are submitted but I’m worried that the buyer would expect delivery even though they didn’t give me the requirements. Is there a timer after which the order gets cancelled by Fiverr themselves?

Thanks in advance!

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Not that I’m aware of, there’s no auto-cancellations.
If an order goes late, there’s an easy cancel on the buyer’s side: www.fiverr.com/support/articles/360049216034-How-do-I-cancel-a-very-late-order

If you want to cancel it yourself, if the buyer never comes back, you’ll have to go through CS: https://www.fiverr.com/support/articles/360010560198-Order-Completion-Rate-and-Cancellations-FAQ

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