Being permanently banned because my citizenship is Iranian

[m4hdyar]

Hello

I had created my account about 20 days ago and now I had about 10 reviews and $156 and 100% on time, All 5 star reviews and 100% on budget with 1 hour response time.I’m living in Turkey but my citizenship is Iranian so I give them my Turkish phone number as I’m living in Turkey , Now they banned me because my ID is Iranian and they say your Identity was fake.

As I read the ToS Being an Iranian or residing is not against ToS.But now the support say sorry your account is permanently suspended(I already explained them what happened but they only say sorry). I already said them I can give you proof, I can show you bills, I can give you my Address but they just suspended me because my citizenship is Iranian…

This is really not fair and I’m going to speak with my lawyer…

Do you think I can do anything else ?

(You can see Screenshots in posts below) In post 38 screenshot 10 you can see they said because you born in Iran you can’t use our service 😕

[jhakz1234]

I think you haven’t explained the whole story … And if fiverr do not allow sellers from Iran then they would not allow you to create account .I think you could not pass the account verification process .And for that they had restricted your account …

[hanshuber16]

Hello

I had created my account about 20 days ago and now I had about 10 reviews and $156 and 100% on time, All 5 star reviews and 100% on budget with 1 hour response time.I’m living in Turkey but my citizenship is Iranian so I give them my Turkish phone number as I’m living in Turkey , Now they banned me because my ID is Iranian and they say your Identity was fake.

As I read the ToS Being an Iranian or residing is not against ToS.But now the support say sorry your account is permanently suspended(I already explained them what happened but they only say sorry). I already said them I can give you proof, I can show you bills, I can give you my Address but they just suspended me because my citizenship is Iranian…

This is really not fair and I’m going to speak with my lawyer…

Do you think I can do anything else ?

(You can see Screenshots in posts below) In post 38 screenshot 10 you can see they said because you born in Iran you can’t use our service 😕

Now they banned me because my ID is Iranian and they say your Identity was fake.

Could you please elaborate a little more? Were you asked to undergo the Fiverr ID verification process (where you had to upload two photos: an ID photo and a photo of yourself)?

they say your Identity was fake.

Are you sure they used those exact words? Or was it just a generic message… something along the lines of… “I am sorry, but the ID verification failed”?

I think you haven’t explained the whole story

I agree.

@m4hdyar Perhaps elaborating a little more and sticking to just the hard facts might help others understand what’s going on, and they might be able to offer better help?

[m4hdyar]

@hanshuber16 And @jhakz1234
I explained the whole story, You can see in screenshots… I’ve just resided to Turkey… Is it really against ToS!!!

[jhakz1234]

@hanshuber16 And @jhakz1234

I explained the whole story, You can see in screenshots… I’ve just resided to Turkey… Is it really against ToS!!!

2.png1063×737 42.3 KB

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They already told you why they have disabled your account . You have created account with false identity.And it is clearly mentioned in TOS that you can not create fake account … And I know that fiverr will not suspend any seller’s account without investigation .They have suspended after investigation …

[m4hdyar]

They already told you why they have disabled your account . You have created account with false identity.And it is clearly mentioned in TOS that you can not create fake account … And I know that fiverr will not suspend any seller’s account without investigation .They have suspended after investigation …

If you read more they said what is wrong, They say your ID is not for a country that you provided your phone number… It is because I’m resided.

[hanshuber16]

@hanshuber16 And @jhakz1234

I explained the whole story, You can see in screenshots… I’ve just resided to Turkey… Is it really against ToS!!!

2.png1063×737 42.3 KB

3.png1048×404 19.4 KB

4.png1057×471 26.6 KB

5.png1058×798 40.2 KB

I see. So, the ID verification failed, and when you later contacted CS, they checked your profile and thought you’ve “misrepresented” your country/phone number.

In that case, I’d suggest that you try to reason with them. It doesn’t look like you’re at fault here. It seems to be a case of misunderstanding on CS’s part. Don’t give up. Try to reason with CS.

I wish you the best of luck! 🍀 Please keep us posted.

[m4hdyar]

I see. So, the ID verification failed, and when you later contacted CS, they checked your profile and thought you’ve “misrepresented” your country/phone number.

In that case, I’d suggest that you try to reason with them. It doesn’t look like you’re at fault here. It seems to be a case of misunderstanding on CS’s part. Don’t give up. Try to reason with CS.

I wish you the best of luck! 🍀 Please keep us posted.

@hanshuber16 Thank you for your understanding and your help. I try to contact them again but it seems they do not read what I write…

[hanshuber16]

@hanshuber16 Thank you for your understanding and your help. I try to contact them again but it seems they do not read what I write…

I try to contact them again but it seems they do not read what I write…

Sometimes, it can take a couple rounds of back and forth with CS to make them understand your situation. Don’t give up. Although it might be a little hard to do (given your current situation), try not to let your emotions get the better of you. Always be polite and firm when interacting with CS. 🙂

[m4hdyar]

I try to contact them again but it seems they do not read what I write…

Sometimes, it can take a couple rounds of back and forth with CS to make them understand your situation. Don’t give up. Although it might be a little hard to do (given your current situation), try not to let your emotions get the better of you. Always be polite and firm when interacting with CS. 🙂

Thanks, I understand what you mean but I worked these 20 days so hard… I didn’t sleep 2 nights to give my works on time and get reviews… It’s hard but I try. Thank you for your suggestion ❤️

[m4hdyar]

Well, this is a kick in the teeth for digital nomads and expats…

There is a serious issue which needs to be addressed here. Let’s say a German moves to a country like the UK which doesn’t issue ID cards or passports to non-British people. In that case, they would also be banned. The same applies to anyone with a visa for a country where they are traveling or residing full-time without being a resident. i.e. Thailand, Cambodia, Georgia, and India are the places to be if you are a digital nomad…

And what about some of the hot Pro sellers who are from the U.S. but based in South America?

A lot of people freelance in order to work outside of their countries of residence. If Fiverr’s ID verification process doesn’t recognize this, there could be some bad PR down the pipeline… :thinking:

Good luck OP! 🍀

@cyaxrex Thank you. I hope the support understand my situation… I think if they read this topic they will do something serious…

[catwriter]

@cyaxrex Thank you. I hope the support understand my situation… I think if they read this topic they will do something serious…

I think if they read this topic they will do something serious…

Customer Support doesn’t read the forum.

[m4hdyar]

I think if they read this topic they will do something serious…

Customer Support doesn’t read the forum.

Customer Support doesn’t read the forum.

So what else you think I can do ? 🙃

I can’t see they suspended my account without any reason or fault…

[catwriter]

Customer Support doesn’t read the forum.

So what else you think I can do ? 🙃

I can’t see they suspended my account without any reason or fault…

Give them some time to answer your last message, then, maybe, send a new one (within the same ticket, don’t open a new ticket on the same topic or it will be marked as spam), with scans or whatever you need to prove what you told them was true.

[maitasun]

Hi @m4hdyar

Are you allowed to reside in Turkey without any type of permit? If not, maybe it could be useful for you to attach, along with your credentials, the permit given to you by the turkish authority (which would have your personal data and photo) to the message you would send to CS.

[maitasun]

@cyaxrex,

Yes, the problem is not easy and Fiverr should check this verifying thing. I wrote at least to try helping the OP on his/her verification and on the hopes of Fiverr giving back the account. It was the only thing I could thought of 😟

[cyaxrex]

@cyaxrex,

Yes, the problem is not easy and Fiverr should check this verifying thing. I wrote at least to try helping the OP on his/her verification and on the hopes of Fiverr giving back the account. It was the only thing I could thought of 😟

It was the only thing I could thought of 😟

Yeah, it is a bit of a tricky situation to advise on. It also links to the VPN issue. i.e. Does Fiverr explicitly ban VPNs? As this might be the only way some sellers might be able to get around this problem.

It is also a bit worrying for me. Theoretically, I would be okay using a Maltese ID card, even though it says not for identiy purposes/use as a travel document. However, if I were to move to a country in the EU or elsewhere which does not issue IDs to foreigners, I would be in the same shoes as the OP…😦

[maitasun]

It was the only thing I could thought of 😟

Yeah, it is a bit of a tricky situation to advise on. It also links to the VPN issue. i.e. Does Fiverr explicitly ban VPNs? As this might be the only way some sellers might be able to get around this problem.

It is also a bit worrying for me. Theoretically, I would be okay using a Maltese ID card, even though it says not for identiy purposes/use as a travel document. However, if I were to move to a country in the EU or elsewhere which does not issue IDs to foreigners, I would be in the same shoes as the OP…😦

Does Fiverr explicitly ban VPNs?

Yes, I think Fiverr does ban them and don’t like being used. Maybe this is one of the biggest problems with sellers, specially on verification.

[hanshuber16]

Does Fiverr explicitly ban VPNs?

Yes, I think Fiverr does ban them and don’t like being used. Maybe this is one of the biggest problems with sellers, specially on verification.

and don’t like being used.

This is probably true.

However, I am not so sure about this ⬇️ (at least not until users using VPN are asked to verify their ID)

I think Fiverr does ban them

:thinking:

[maitasun]

and don’t like being used.

This is probably true.

However, I am not so sure about this ⬇️ (at least not until users using VPN are asked to verify their ID)

I think Fiverr does ban them

:thinking:

However, I am not so sure about this ⬇️ (at least not until users who use VPN are asked to verify their ID)

maitasun:

I think Fiverr does ban them

That exactly is what I was referring to. If anyone is caught using VPN, Fiverr will ban that user.

[maitasun]

It was the only thing I could thought of 😟

Yeah, it is a bit of a tricky situation to advise on. It also links to the VPN issue. i.e. Does Fiverr explicitly ban VPNs? As this might be the only way some sellers might be able to get around this problem.

It is also a bit worrying for me. Theoretically, I would be okay using a Maltese ID card, even though it says not for identiy purposes/use as a travel document. However, if I were to move to a country in the EU or elsewhere which does not issue IDs to foreigners, I would be in the same shoes as the OP…😦

It is also a bit worrying for me. Theoretically, I would be okay using a Maltese ID card, even though it says not for identiy purposes/use as a travel document. However, if I were to move to a country in the EU or elsewhere which does not issue IDs to foreigners, I would be in the same shoes as the OP…😦

One way of solving this issue could be asking the town hall where you reside, to provide you with the census (I don’t know if I said it right. In spanish: empadronamiento en el ayuntamiento donde resides)

[cyaxrex]

It is also a bit worrying for me. Theoretically, I would be okay using a Maltese ID card, even though it says not for identiy purposes/use as a travel document. However, if I were to move to a country in the EU or elsewhere which does not issue IDs to foreigners, I would be in the same shoes as the OP…😦

One way of solving this issue could be asking the town hall where you reside, to provide you with the census (I don’t know if I said it right. In spanish: empadronamiento en el ayuntamiento donde resides)

One way of solving this issue could be asking the town hall where you reside, to provide you with the census

Or Fiverr could just get with the times and clarify things like some other freelance sites already do:

I guess what we really need is to hear from someone who has already verified their account or (finally) some official guidance.

[hanshuber16]

One way of solving this issue could be asking the town hall where you reside, to provide you with the census

Or Fiverr could just get with the times and clarify things like some other freelance sites already do:

registration.png724×172 25.2 KB

I guess what we really need is to hear from someone who has already verified their account or (finally) some official guidance.

A little off-topic… sorry. 🙃

They don’t accept authors from the US? How very interesting! :thinking:

[cyaxrex]

A little off-topic… sorry. 🙃

They don’t accept authors from the US? How very interesting! :thinking:

They don’t accept authors from the US? How very interesting! :thinking:

They have a dedicated site for the U.S. 😉

[thelvm]

They don’t accept authors from the US? How very interesting! :thinking:

They have a dedicated site for the U.S. 😉

What about Asian countries ?