Can anyone tell me if they have noticed that when the buyer initiated a cancellation it did not affect your stats?
We have a bug. She can’t put in her requirements as that is not loading, that section of the order page. Customer support tells me they can’t say if it will affect my stats or not.
If she cancels is it better? She would put “not able to place requirements” as the reason.
I have not much experience with doing this.
What if it keeps happening? And I have to keep cancelling orders due to this bug?
That’s why I was hoping to have this escalated as it puts me into a situation where it’s dangerous to continue to keep taking orders if I have to keep cancelling them.