Fiverr Community Forum

Bestquality seller scam

Hello,

I ordered from the seller called Bestquality. I didn’t get him information fast enough so he marked the order complete. I contacted him and explained I would provide the information and get the hosting and other things he needed. He said it would only take a week. The order was still marked complete but I believed he would deliver. He kept telling me one more week. He sent great examples of his work. He never delivered and kept my money. Now I can’t even email or contact him. It says something about the seller doesn’t want to be contacted directly due to privacy. I have submitted a complaint but believe Fiverr will not help me. Has anybody else experienced being completely ripped off? I know it was my fault for letting him mark it complete when it wasn’t complete. However, I am now scared to use Fiverr. How can I make sure this never happens again? Is there anything I can do to recover my payment or get the website delivered? Thanks

Hm, you didn’t give him the information within whatever his deadline was? That’s on you. That said, it sounds like he has been kicked off Fiverr, so you need to contact Customer Support or initiate a PayPal dispute (note that this option will get you kicked off Fiverr).

In future, you should request a modification in order to avoid this scenario. Better yet–only order when you know what you want. It’s very tiresome dealing with buyers who don’t know what they want. At this low price point, you get what you pay for–and if you don’t know what you want, neither will the seller.

All in all, contact CS. Note that you’ll only get Fiverr credit that can only be utilized as a full, not partial payment, and that if you really want your money back, a PayPal dispute remains your best, quickest option–but you will be kicked out of Fiverr.