In the last few days I’ve had two orders on different gigs where Fiverr support has cancelled the order. I asked support about it and this was their reply…
The transactions referred to were cancelled due to alerts from our security department. Alerts can result from a chargeback of the payment by the buyer, an alert from our payment vendor, or an alert from other users within our network of suspicious buyer activity. In such cases we may be required to cancel a transaction or put it on hold for your own protection (for example - stolen credit card, other fraud activities...). This is part of the service we provide to maintain a safe environment for our users. We appreciate your understanding.
When I click on the order the buyer's Fiverr profile has totally disappeared. Does anyone know if these cancellations will count against me?
Has this happened to you before?
It's all very annoying one of the orders I delivered and even got a positive review from this "scammer buyer" but now they have stolen the time it took to deliver my gig, the earnings from my gig and wrecked my cancellation ratio.