daniaabdeen Posted March 7, 2018 Share Posted March 7, 2018 guys please help me with this! i submitted my order with this person for 490$ and now he’s not responding!! please help me out I’m devestated i paid so much money Link to comment Share on other sites More sharing options...
eoinfinnegan Posted March 7, 2018 Share Posted March 7, 2018 How long has it been since you were in contact with them? Link to comment Share on other sites More sharing options...
farazsiyal Posted March 7, 2018 Share Posted March 7, 2018 You can cancel your order, contact with fiverr support team. Link to comment Share on other sites More sharing options...
daniaabdeen Posted March 7, 2018 Author Share Posted March 7, 2018 You can cancel your order, contact with fiverr support team.thank you so much! the customer support section is not working for me,do i have to go through a dispute process? Link to comment Share on other sites More sharing options...
eoinfinnegan Posted March 7, 2018 Share Posted March 7, 2018 You might not actually be able to cancel.Is the order due to be delivered yet?Has the order been delivered?When did you last contact them? Link to comment Share on other sites More sharing options...
daniaabdeen Posted March 7, 2018 Author Share Posted March 7, 2018 he was providing me with complete crap and when asked to rewrite he stopped respondingthis is incredibly not fair i paid 490$ and he’s not doing the job he’s supposed to do 😦 Link to comment Share on other sites More sharing options...
daniaabdeen Posted March 7, 2018 Author Share Posted March 7, 2018 this is all the money i have I’m absolutely devastated!! i thought fiver was a safe platform but this is incredibly disappointing Link to comment Share on other sites More sharing options...
eoinfinnegan Posted March 7, 2018 Share Posted March 7, 2018 he was providing me with complete crap and when asked to rewrite he stopped respondingthis is incredibly not fair i paid 490$ and he’s not doing the job he’s supposed to do 😦When was the order delivered and did you ask for changes using the “request modifications” button?You have given very little info about the actual situation so it is difficult to judge.Use this direct link to submit a ticket to Customer service:https://fiverr.zendesk.com/hc/en-us/requests/newIt can sometimes take 24 hours for a resonse. Link to comment Share on other sites More sharing options...
farazsiyal Posted March 7, 2018 Share Posted March 7, 2018 read this fiverr order cancellation article…https://buyers.fiverr.com/en/article/order-cancellationmay be it will help for you… Link to comment Share on other sites More sharing options...
daniaabdeen Posted March 7, 2018 Author Share Posted March 7, 2018 the order time has not ended yethe wrote me stuff that was simply 1 grade level english, i asked him to rewritee he did an even worse job then he stopped responding and now he cam back to tell me that basically i can do whatever i wanthe seems to be confident that hell get away with it thats why I’m so worriedis it possible that all the reviews on his page are fake? [name removed] because the level of writing is absolute rubbish its unbelievably bad and he’s supposed to be a level 2 seller with amazing reviews Link to comment Share on other sites More sharing options...
newspoet Posted March 7, 2018 Share Posted March 7, 2018 guys please help me with this! i submitted my order with this person for 490$ and now he’s not responding!! please help me out I’m devestated i paid so much moneyguys please help me with this! i submitted my order with this person for 490$ and now he’s not responding!! please help me out I’m devestated i paid so much moneyFiverr CS favors buyers, so I am pretty confident you will get your money back if the seller is not delivering according to the description. That being said, I would hope you did a little research before forking over $490… Link to comment Share on other sites More sharing options...
daniaabdeen Posted March 7, 2018 Author Share Posted March 7, 2018 guys please help me with this! i submitted my order with this person for 490$ and now he’s not responding!! please help me out I’m devestated i paid so much moneyFiverr CS favors buyers, so I am pretty confident you will get your money back if the seller is not delivering according to the description. That being said, I would hope you did a little research before forking over $490…i trusted the reviews which i assumed cannot be fake? the guy is also supposed to be level 2 seller Link to comment Share on other sites More sharing options...
newspoet Posted March 7, 2018 Share Posted March 7, 2018 i trusted the reviews which i assumed cannot be fake? the guy is also supposed to be level 2 selleri trusted the reviews which i assumed cannot be fake? the guy is also supposed to be level 2 sellerThen I imagine you’ll be okay. It might be an issue of patience? Link to comment Share on other sites More sharing options...
eoinfinnegan Posted March 7, 2018 Share Posted March 7, 2018 the order time has not ended yethe wrote me stuff that was simply 1 grade level english, i asked him to rewritee he did an even worse job then he stopped responding and now he cam back to tell me that basically i can do whatever i wanthe seems to be confident that hell get away with it thats why I’m so worriedis it possible that all the reviews on his page are fake? [name removed] because the level of writing is absolute rubbish its unbelievably bad and he’s supposed to be a level 2 seller with amazing reviewsthe order time has not ended yetAs the order is not finished, you could request a cancellation from the seller which is the first thing CS will tell you to do if you have not done so already.Was the order marked as “delivered” by the seller? If so, make sure you request a revision to stop the order from auto-completing after 3 days.Did the seller deliver $490 worth of content or just a small amount? ie. was the amount of work you received the quantity you paid for, even if the quality was poor?PS: When you contact customer support, you need to be much clearer about what you are asking for. Just saying “help” will not get much of a result.Explain the problemshow evidence of the problemsay what you want to happen1-3 sentences in each one along with an image or a file with the problematic work, will do Link to comment Share on other sites More sharing options...
newspoet Posted March 7, 2018 Share Posted March 7, 2018 the order time has not ended yetAs the order is not finished, you could request a cancellation from the seller which is the first thing CS will tell you to do if you have not done so already.Was the order marked as “delivered” by the seller? If so, make sure you request a revision to stop the order from auto-completing after 3 days.Did the seller deliver $490 worth of content or just a small amount? ie. was the amount of work you received the quantity you paid for, even if the quality was poor?PS: When you contact customer support, you need to be much clearer about what you are asking for. Just saying “help” will not get much of a result.Explain the problemshow evidence of the problemsay what you want to happen1-3 sentences in each one along with an image or a file with the problematic work, will doWas the order marked as “delivered” by the seller? If so, make sure you request a revision to stop the order from auto-completing after 3 days.@daniaabdeen, I know first hand from a recent order that CS cannot force you to accept an order you are unhappy with. It appears you can use the “request revisions” button to force some kind of resolution, either a cancellation or a satisfactory revision. Link to comment Share on other sites More sharing options...
daniaabdeen Posted March 7, 2018 Author Share Posted March 7, 2018 the order time has not ended yetAs the order is not finished, you could request a cancellation from the seller which is the first thing CS will tell you to do if you have not done so already.Was the order marked as “delivered” by the seller? If so, make sure you request a revision to stop the order from auto-completing after 3 days.Did the seller deliver $490 worth of content or just a small amount? ie. was the amount of work you received the quantity you paid for, even if the quality was poor?PS: When you contact customer support, you need to be much clearer about what you are asking for. Just saying “help” will not get much of a result.Explain the problemshow evidence of the problemsay what you want to happen1-3 sentences in each one along with an image or a file with the problematic work, will dothe amount was definitely not the quantity i paid fori asked him 4 times so far and he’s simply not answering me directly and keeps saying that he’s “trying”the quality is absolutely piss poor… so bad Link to comment Share on other sites More sharing options...
eoinfinnegan Posted March 7, 2018 Share Posted March 7, 2018 the amount was definitely not the quantity i paid fori asked him 4 times so far and he’s simply not answering me directly and keeps saying that he’s “trying”the quality is absolutely piss poor… so badIt is obviously not your fault as such, but I would never commit to spending almost $500 with someone for a subjective service like he offers unless I had done a smaller trial order first. Link to comment Share on other sites More sharing options...
daniaabdeen Posted March 7, 2018 Author Share Posted March 7, 2018 It is obviously not your fault as such, but I would never commit to spending almost $500 with someone for a subjective service like he offers unless I had done a smaller trial order first.your absolutely correct…live and learn i guess Link to comment Share on other sites More sharing options...
daniaabdeen Posted March 7, 2018 Author Share Posted March 7, 2018 im also wondering, when the order is cancelled, is there a way to get my money back or will it just go to the fiver balance? Link to comment Share on other sites More sharing options...
eoinfinnegan Posted March 7, 2018 Share Posted March 7, 2018 your absolutely correct…live and learn i guessIf my mental arithmetic is correct, you paid for approx 50,000 words?If the order is cancelled, the money goes to your Fiverr balance which you can request support to refund to the payment source - it doesnt go back automatically. Link to comment Share on other sites More sharing options...
newspoet Posted March 7, 2018 Share Posted March 7, 2018 im also wondering, when the order is cancelled, is there a way to get my money back or will it just go to the fiver balance?im also wondering, when the order is canceled, is there a way to get my money back or will it just go to the fiver balance?“What happens after an order is canceled?If an order is canceled, the funds paid will be refunded to your shopping balance.”Incidently, does someone want to tell Fiverr they’ve spelled “canceled” incorrectly (with 2 Ls) throughout their FAQs? Link to comment Share on other sites More sharing options...
daniaabdeen Posted March 7, 2018 Author Share Posted March 7, 2018 If my mental arithmetic is correct, you paid for approx 50,000 words?If the order is cancelled, the money goes to your Fiverr balance which you can request support to refund to the payment source - it doesnt go back automatically.ah so ts possible to refund to the source? I’m worried i won’t be able to get the service I’m looking for here Link to comment Share on other sites More sharing options...
eoinfinnegan Posted March 7, 2018 Share Posted March 7, 2018 im also wondering, when the order is canceled, is there a way to get my money back or will it just go to the fiver balance?“What happens after an order is canceled?If an order is canceled, the funds paid will be refunded to your shopping balance.”Incidently, does someone want to tell Fiverr they’ve spelled “canceled” incorrectly (with 2 Ls) throughout their FAQs?Incidently, does someone want to tell Fiverr they’ve spelled “canceled” incorrectly (with 2 Ls) throughout their FAQs?If you asked those who actually invented English (the English), they would disagree 🙂 Link to comment Share on other sites More sharing options...
offlinehelpers Posted March 7, 2018 Share Posted March 7, 2018 im also wondering, when the order is canceled, is there a way to get my money back or will it just go to the fiver balance?“What happens after an order is canceled?If an order is canceled, the funds paid will be refunded to your shopping balance.”Incidently, does someone want to tell Fiverr they’ve spelled “canceled” incorrectly (with 2 Ls) throughout their FAQs?What’s wrong with cancelled? Link to comment Share on other sites More sharing options...
newspoet Posted March 7, 2018 Share Posted March 7, 2018 What’s wrong with cancelled?Oh, is that the British spelling? I learned something new… 🙂 Link to comment Share on other sites More sharing options...
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