Well, this is hugely embarrassing. As mentioned on another thread, I have a problem buyer who doesn’t want to accept delivery of their order. I rejected this dispute and despite the buyer going silent, sent a revised version of their order. They remained silent until just now when I received this:
"Getting a message saying that the file is corrupted and cannot open"
Confused, I downloaded my previously delivered file, to find a corrupted doc file with just the following readable content:
I do not know how this happened. Files I deliver do not include my Fiverr username, even in the file metadata. Then I noticed that the file size of the document I delivered was tiny:
Notice that this document appears to have been uploaded successfully. However, it has a tiny file size of 162 Bytes.
When I attempted to re-upload this document, the same thing occurred, until I refreshed the window, resaved my file in a new Word and PFD format, and re-uploaded again.
Please note though, that these attachments have been sent as message attachments, not official deliveries. I do not actually need to send a new delivery as this order is not in revision status.
What is frightening about this bug is that I have been double and triple checking to make sure that delivered files send without disappearing. Now it seems that files can show as delivered. However, you won’t know unless you attempt to redownload them whether they have been fully uploaded and delivered to buyers or not.
Watch out and check your recent deliveries!