I have worked with this buyer twice in the past, and each time she has asked me for additional work in the form of multiple revisions. She would ask me to write code for an entirely new screen in a revision, and would constantly deny that it’s additional work.
I didn’t want to work with her this time but she placed an order anyway. Ever since this order started, she has been constantly threatening me with the additional workload and the tone of her language. She keeps imposing that it’s a part of the revision itself. Now after more than 3 additional screens, and thrice as much work, she is again asking for more. I spent a few hours on the Fiverr forum and after reading Fiverr’s TOS, I reached out to Customer Support. I told them how the client is being disrespectful and is explicitly blackmailing me to do more work than what she has paid for. She keeps mentioning the previous orders that I had done additional work for free in the past. I did all that because I was really scared that she might leave a bad feedback. I just wanted the order to end.
None of the features that she asked me to add in the revision were mentioned in the initial requirements at all. She even made me write code for 3 entirely new screens that weren’t a part of our initial agreement. Now she wants another free screen, and it’s agonizing the way she is constantly threatening me. I have been trying hard to make it work by accepting whatever she asks, and all this because I am scared she might cancel the order that I have worked so hard on in the last 3 weeks. In which case, she would get everything for free, and I won’t even know where she is using my work since I don’t have the name of her real app or any other details. And I am also scared to get into an argument with her because she gives constant hints of negative feedback during a regular discussion. I have been concerned that she might leave a bad rating on my profile which may result in lower buyer activity and traffic on my profile, hence, I have been trying to comply with her overburdening me. Whenever I try telling her that this is additional work, she would act disrespectfully and would start calling me incompetent and incapable. I have malfunctioned several times because of this, and the way she treats me has been a constant torment.
5 revisions were included in the order, and so far I have done 8 revisions. I tried to reach an agreement with her multiple times but she doesn’t want that. It feels like she wants all the work for free once the order is canceled, hence, she keeps asking for additional work for free.
I explained to customer support all of the things that I have mentioned above. After talking to them 3 times on the same ticket, and explaining the same thing, they are still not willing to help me in any way. In the first message by Customer Support, they asked me to work out an agreement with the buyer and to go back to the initial agreement and revision requests to see if there was something that was not done accordingly. I again tried to explain that I have done everything right and the buyer is not merely asking for a revision. I explained that I tried reaching an agreement with the buyer, but the buyer is not willing to pay any additional amount for the additional work.
They contacted me again, repeating the same thing. This time I tried again asking the buyer if she is willing to pay additional amount for the additional work. Again, she refused, and said that Customer Support told her that I will finish the revision with no extra charges. She attached a screenshot and no where in that screenshot it said that I would do it for free.
Now there is this never ending loop where CS is refusing the see the flaw here. They are taking buyer’s side, and the buyer is practically bullying me. There are clear indications in her tone of language that she will leave a bad review after this. I am really scared, and I don’t know what are my best options. Please reach out to help a fellow seller, if you can. Thank you.