Lately, I’ve been complaining about having my first two 4 - star reviews left ‘‘accidentally’’ by buyers. Guess what? Now I have 3. Same gig, the newly Featured one. All 3 from repeated buyers. One after another. Asking them to modify their review is such a pain in the *** so I decided to leave them there, knowing they are beyond satisfied with my delivery and ordered again.
Today I had to experience the worst thing that ever happened to me since joying Fiverr. And no, not a negative review. Blackmailing. I received an order a few days ago with no instructions, no information, just a document attached and ‘‘please write it in bullets’’. As usual, I wrote the summary as I’ve been doing for the last year, even added a few extra words to make sure the buyer will be happy and possibly come back in the future. Not long after submitting my delivery, I see the big red REJECTED. Guess what? My buyer ‘‘loved it’’, it was a ‘‘nice narrative’’ but it lacked some really important information - and continued with adding what was not included. Everything he/she mentioned suggested that what was needed had nothing to do with a summary, but it was an analysis of how the article was written (very detailed). When I received the message I said to myself that it would be just easier to avoid a cancellation and rewrite everything. At the end of the day, there was nothing he/she could possibly find wrong this time. Even more, I nicely suggested that in the future, he/she should add the information before a seller starts working on the order, in this way avoiding any misunderstandings.
Redelivered the order while explaining that I offer unlimited revisions and a cancellation option if he/she considers that my work does not align with his/her expectations. Today I get this message: (I hope it does not violate any rules as it does not involve personal information, I even removed my username)
The reason why I am posting this is to raise awareness among any seller who might be going through anything similar. Stand up for yourself! Contact customer support and explain the situation with screenshots. Never let a buyer manipulate you into compromising your business for positive ratings. I did not ask for a 5-star review, but it seems like this buyer knew exactly what he/she was doing. Actually, he/she was giving me two options: either agree to his/her offer and be paid unfairly $5 for a 5 - star review, or cancel the order and receive no revenue. He/She placed the order for a 24h delivery knowing that the money would go back to him/her, therefore winning in every case, because who would want a 3 - stars review?
Please be careful. As I’ve already written to customer support, something has to be done to avoid this behaviour. Do not accept being blackmailed thinking there’s no way out because there is. You might loose the revenue from the order, but it’s up to you to make sure that buyer does not do the same to others and even to yourself in the future. I am saying this because I hope Customer Support will verify this buyer and take measures, as I am sure that he/she has experience using this strategy.
I know it has been discussed previously on the Forum but still, I think there are sellers who are either too scared of a negative review or unaware of how it can be resolved.
If you find yourself in this situation, here’s the Customer Support page: https://support.fiverr.com/.
(Sorry if it feels like a duplicated post.)