Well, it has started. I have had my first encounter with the new blind review system. - And I have sold out.
A buyer messaged me recently and to be honest, I didn’t want to work with them. They seemed too needy and were clearly only looking to pay the absolute minimum. I went so far as to state that it sounded like they needed an in-depth consultation and that I was afraid I couldn’t offer them this. Then suddenly: Boom! They placed an order, minus any of the information which I told them I would need to complete their work.
This upset me. However, I delivered on this order and as soon as I did, the buyer marked it as complete. Then I received a notification stating that the buyer had left a review. To see it, I would have to leave a review first.
Now, I don’t usually review buyers. In fact, I usually only review buyers if they leave a super nice review or a tip. However, now it is the case that new reviews won’t appear on my gig pages for 10-days until I do. What’s that word? Blackmail?
Anyway, I had to write something and with this order, I guessed that the buyer had a 50/50 chance of leaving a negative review. After all, I had asked them not to place an order with me. The thing is, how would writing anything like that benefit me? My reviews show up on my profile. If I say anything bad about any buyer, this will reflect poorly on me.
So, I left a basic 5-star review thanking the buyer for their order. After I did, I found that the buyer had left a 5-star review of their own and there was a ‘phew’ moment.
My Review of the Review System
For me, the new blind review system is just another needless headache. If reviews of buyers appeared on their own profile pages, the system would be workable. They don’t, though. They just appear on yours.
As for other immediate problems:
- I think buyers I leave positive reviews (when these are warranted) like these as it adds a personal touch to my overall service standard. Now I can’t offer this.
- Now things are more time-consuming. Namely, because if I want reviews, I have to dole them out myself, even though doing so serves no practical purpose.
- I am pretty sure that if I said anything which this buyer might not have liked, they would have reported me to CS.
- There is still no way for me to check the reviews of buyers left by other sellers
As it is, I think that I will refrain from reviewing buyers at all from now on. It’s too risky to leave buyers anything other than 5-stars and… Well, career suicide really. In cases where a buyer leaves me 1-star, I’m going to look pretty stupid saying “Thank you for your order!” Worse, it will look like I don’t even care to give a buyer a reason why their delivery might not have been to their satisfaction.