#Can we blacklist Buyers?
Yesterday, a buyer came with an urgent need to be fulfilled. He wanted it done in 2 hours. He could not tell me clearly what he wanted. I spent a lot of time in finding & sending pictures (of Excel Charts) from Google and at last, he was happy with 1 of them. I mentioned the same with the original link in my offer description!
Then I gave him the exact one in about an hour! He was not satisfied & he changed the question entirely! I told him that it is not what he wanted initially, but still, since he needed it, I tried giving him several different charts & combination to address his need.
After some time he said that what he asked is not possible in Excel! And asked me to Cancel the Order!
Why would I? I was not at fault!
I had everything in black and white - right since I made the offer. I could have gone to the Customer Support with that, but not sure if they would have helped me or not!
He started saying that I am lying and I am not able to deliver what he wanted.
I let it settle down. Did not respond. Took time. After a few hours, I went ahead and initiated the mutual cancellation. He agreed and Cancelled.
#That’s not the end of it!
Earlier, mutual cancellations never used to harm the seller’s metrics. It did not effect the Cancellation numbers. But now they do! My Completed Work has gone down to 92%! What a shame!
All the Fiverr policies are made for the Buyer and whatever were in favor of the seller are changed and modified to go against them. Now, mutual cancellation as well is not an option for the seller.
Sellers Can Review the Buyer - other sellers cannot see that!
Sellers Can Rate the Buyer - other sellers cannot see that!
No Seller Protection against buyers like this, who got what he wanted and later canceled the order.
Sellers Can not cancel an order even if the buyer is ready to cancel, without harming metrics!
If we are just here to work (at times like this, I feel I’m working like slaves) and there’s no one to protect our rights, then it is certainly sad and heartless!
#Can we at least have an option to Blacklist A Buyer like this?
Will Fiverr ever listen to this urge?
PS: Will I be banned for such a post?