Fiverr Community Forum

Broken delivery system

For the past 4 days or so, I deliver files to my buyers (video files close to 30 MBs) and use the quick response feature to give them a canned delivery message.

Right before I hit the delivery button, I check to see whether the file was attached, and a preview has been created.

All seems to be fine, except when the buyers open the order page, they find a delivery, with just the canned response.

no file attached, no embedded video player.

Suffice it to say, things are getting frustrating, as I need to explain to every one of my customers that I am in fact NOT trying to cheat them.

So for now I’m only delivering via dropbox, which of course, hurts my gig’s portfolio.

Anyone else with this issue? regardless of gig category?

Happened to me as well today. First I would get errors and then my attachment wouldn’t sell

It would appear that some Fiverr users are experiencing delivery issues similar to the OP. I myself am one of them. I have an open ticket with Customer Support. If anyone else is experiencing order delivery problems, please be sure to let CS know as well.