For the past 4 days or so, I deliver files to my buyers (video files close to 30 MBs) and use the quick response feature to give them a canned delivery message.
Right before I hit the delivery button, I check to see whether the file was attached, and a preview has been created.
All seems to be fine, except when the buyers open the order page, they find a delivery, with just the canned response.
no file attached, no embedded video player.
Suffice it to say, things are getting frustrating, as I need to explain to every one of my customers that I am in fact NOT trying to cheat them.
So for now I’m only delivering via dropbox, which of course, hurts my gig’s portfolio.
Anyone else with this issue? regardless of gig category?