As I enjoy the new award as a Level one seller, I get to experience for the first time the unpleasantry of a late delivery.
I agreed with a buyer the delivery of a project by the 4th of September and stated this also in the “box” of the custom order.
Unfortunately, when the buyer accepted the offer, the delivery was strangely set to 24 hours.
I immediately asked to extend the delivery to the previously agreed time due to this “bug” in the system, but the buyer went straight offline and he didn’t log in since to read my couple of messages.
I also contacted CS the same day to ask them to have a look and extend the order should the buyer be unable to login for some reason, but still, the time is passing and I’m currently late by 12 hours and waiting for anyone to let me know
Did you experience something similar? It’s not the first time that happens when I send a custom order Was your rating affected in the meantime?