Obviously, customer service is super important. But it’s about more than just the five star reviews! If you can build a good relationship with your buyers, you can see results in your paychecks.
Buyers recommend you. The easiest way to network is to let your buyers give you word-of-mouth customers. If you’re a great seller and they like both you and you work, they’ll recommend you to their friends and coworkers.
Regulars keep your stats high. Even if you go on vacation, you don’t have to worry about losing too much ground in the rankings if you have regulars. As soon as you’e back online, you’ll get orders saying, “Oh good, you’re back!” with revenue and reviews to follow and help restore any ground you risked losing during your break.
People who see you as a person will be nicer. Make a mistake once in a while? Of course, we all do. If your buyer you, knows your name, and has good communication with you, the occasional mistake is more easily forgiven.
Good service = regulars. Of course, this depends on the gig type! If you sell a product that can be purchased over an over, work hard to build relationships so you can get regulars. The best way to start is to answer messages quickly and responsibly and give a good first impression. Follow it up with excellent work.
Anyone have anything else to add?