Basically I stated TWICE before an order that I don’t offer or produce videos.
I also made sure my offer doesn’t say I do. This buyer wanted a song and lyrics for his video which I said I couldn’t offer.
It is now two days post-delivery (of song and lyrics which my offer included) and he says he can’t open the file.
I send it in multiple formats and he even asks me to upload it to YouTube, etc…
I thought he was talking about the song but apparently it was a video, I am now told (he said “it’s just music, not what I ordered”!)-I said again, kindly, that I had stated before I don’t offer that and am now waiting on a reply.
I worked really hard on this song and lyrics, hours on end, late night and early mornings, communicating with him, even sending short samples…
What do I do if he wants a refund for something I never offered in the first place???
he opened a dispute
As a new fiverr seller, did I handle this well
I also sent videos of me opening the files and then working