Hope all you are doing well. I started work regularly on fiverr approx an year ago and just complete 100 orders with all 5 stars!! but facing this issues first time so need your suggestions.
So on 9th July on guy contacted me(He is also seller) that one of his client need help to fix bug on his wordpress site and i am giving your reference. So i contacted the buyer and ask details about bug and desiered output. It was the custom order for 3 days and next day i was able to fix the issue. I messaged him and that seller too twice to bug is fixed and please check and let me know if there is an update.
Buyer didn’t respond at all and that seller just conferm it. To manage my deadline i submitted the delievery and its auto completed after 3 days.
The last night, i received message from buyer that bug is not fixed and i want refund I replied him that please provide me credentials again and i will check the code and updates, if there are any mistakes from my side then i will surely fix it.
Upon check on code the all files are updated 2 days ago and my code is not there that i added for fix bug. and buyer is asking for refund.
I don’t want to do rework as its not my fault. Can you please suggest me that what should i do?