I need advice on how to approach a situation where a buyer asked for an impossible revision after I delivered. I delivered a 1.25MB gif, but the buyer ask for a revision that the gif had to be smaller than 33KB, which is not possible without limiting the gif to three frames. I told him as such and he has not replied in 2 days.
This buyer has bought from me many times, and I want to maintain our professional relationship. What should I do? I don’t want to cancel the order as I already finished the job, and it would reduce my completion rate. I would also feel bad taking his money knowing that what I delivered is completely useless to him…but I did accomplish what he initially asked for. So I’m thinking of telling him I will give him a discount on his next order.
Any thoughts or advice?