Fiverr Community Forum

Buyer asked for refund

I am a new seller.
What should I do? A have created a popup on one of my buyer’s live website. After completing the job, I requested him to check and let me know if there is any issue on which I would work until his satisfaction. After that, he thanked me for completing the job saying “Thank you for completing the order”.

As soon as I deliver the work (actually nothing to deliver as I have done the work on his live site. I’ve sent a delivery note, a screenshot of the job.), he changed the logins and asked for a refund saying that I am not qualified for the job.

But he is still enjoying my delivered job with a little changed (He changed the border color and a button color). Although I have said in the delivery note that if he still needs any modification, I’ll do that as soon as possible.

Now, what should I do? I have done all the jobs with the 5-star rating and nice reviews.

4 Likes

Contact CS.
Send them some screenshots of the conversation and the work done.

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This won’t help. Work hard!

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if he really says thanks about the delivery …i think you should contact CS they will definitely solve you problem…asked the buyer that if you still need any modification i am ready to make necessary changes to your website…ask the reason for canceling order…
thanks

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Very Sad. Its a cheating. Buyer should not do like this. Better you should leave this types of buyers.

2 Likes

I have also been a succumb to an incident like this, no use.

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Yes, contacting CS as suggested is the best option.
I once had similar issue with a client whose reason for cancellation wasn’t true. I rejected her offer to cancel the order and sent the screen shots of our conversation to CS along side a message.
CS asked me to message the client explaining how I had delivered the order in accordance with my gig specification, and then wait for her reply.
She never replied till the order was automatically marked as completed, and she didn’t leave any review.
About 48 hours later CS sent a message to know how I was going with this client, and I told them the same thing: Order automatically marked as completed…

And that’s how it went. Never heard from client again.

6 Likes

I have also been a succumb to an incident like this, no use.

@moffitt There is no point in copying posts as in the above.

4 Likes

this is very sad if the client changed there mind after getting the service. You should contact fiverr CS. and provide them the screenshot of your conversation.

Good luck. :grin:

1 Like