Fiverr Community Forum

Buyer asked to join with zoom

Hi there. I know this topic have discussed many times. but remain unclear.
Well let me explain my problem.
I am working as web designer and development as well.
so Fixing a bug from website and delivered the work. but my client cannot upload it in server. i have sent him video tutorial while delivered the order. but not.
So during this situation can we connect to solve the problem? we have on going order?