First time posting here so apologies if I get anything wrong with the forum etiquette. I have searched this issue extensively but every forum post on this issue and similar issues has been left open and there’s never been any solid fix that I’ve found so I’m posting to see if anyone has a definitive fix that I can implement from my end.
The issue is that attachments are not showing in the ‘order requirements’ section of new gigs. At first I assumed they had not been attached correctly by the buyers but after verifying with an experienced repeat buyer that they had indeed uploaded correctly I know that’s not the issue. On one order for example I know that 1 video file, 1 audio file and one jpeg have been uploaded. Strangely the jpeg is the only visible file when viewing the order from the fiverr app on an iPhone/iPad but no files are visible at all on any pc or mac at all.
Things I’ve tried…
-Chrome, firefox & safari on mac
-Chrome & firefox on PC
-iPad & iPhone app (strangely these show the jpeg attachment.
-Safari and chrome on iPhone
-Clearing cache on all these browsers
-Logging out of all devices
Any help or ideas on further things to try greatly appreciated!
I’ve of course contacted support but am yet to receive a reply and for me this matter is urgent as a lot of my gigs are 24hr turnarounds. I’m aware of using other services to get the files but with timezone differences and the quick turnarounds, if I miss that initial upload I can be at serious risk of missing my deadlines.