Fiverr Forum

Buyer banned with pending orders


#1

I have been on Fiverr for quite some time and just had the worse experience as a seller on Fiverr in a week. I had this buyer contact me a few days ago, asking me to build a website on Wix for him with a sleek design. He sent the requirements and everything looks good so I took up the project (two gigs purchased by him) when he accepted the custom offer I noticed he was a new seller with (6) 5-star reviews and I guess the job was outsourced but that didn’t matter to me.

Everything was good and I finished 98% of the website in just 3 days, he made me work exclusively on it because of the pressure from his client. Yesterday I wanted to contact him and noticed I couldn’t. I saw this message on his chatbox [ user can no longer be contacted. This will not affect your response rate. ]

I was able to contact him from the order chat page and he explained to me he has an issue with ID but it’s been sorted out and I shouldn’t worry but continue. I expressed my fears and told him if it wasn’t sorted out with support my gig will be canceled and he will be refunded and all my work for the past 3 days exclusively will be a waste. He assured me that wasn’t going to happen as support is already working on it.

This afternoon just when I was about to deliver the finished work I got a notification that the order was canceled by support. I can’t contact him, I can’t contact his client, the work was completed and the client has a shiny new website for FREE! The sad thing? My order completion rate was affected from 92% down to 85% for something that is not my fault in any way. This is the second time my client was banned in just a week, I lost $210 the first time (same case scenario but from a top buyer account) now this? Is this the new trend? are buyers creating fake accounts and getting free work with a refund after violating TOS? I’m devasted honestly.


#2

Two days ago my two orders has been cancelled same time . and refunded the amount . I had completed those order about 1 months ago .and now cancelled . Everything can be happen . hope fiverr will update this system…


#3

so sad experience, Fiverr should take care about this type of problems and cancellation rate


#4

Fiverr only care about the buyers. Seller always face these kind of things.


#5

You have to talk with someone at customer support and they might fix your issue, don’t give up!


#6

The buyer already got refunded, I don’t expect anything than an apology from support so it’s not even worth it.