Ah, it’s one of those days, time to come visit The Ranting Pot Coming here is like the freelance equivalent of chitchatting with your colleagues by the coffee machine, complaining about that rude customer you just had on the phone.
So this new buyer messaged me to check if I was available. I offer translations and asked him to send his text so that I could check out the scope of it and send a custom offer. He proceeded to place a standard $5 order without sending the text first.
The text was not text at all, but two poor photos of official legal papers. Had he sent them to me first, I would have kindly informed him that even though the word count is relatively low the nature of the project is way more than a $5 order as it requires transcribing the text, fixing the formatting, etc. Had he sent them first we could certainly have discussed it, but I can’t do it for $5.
On top of that, it’s a great week and I receive more work than I can handle, so projects like these that are easily cause for frustrations are the ones I generally turn down.
Now, because he ordered without asking and I’m fully booked anyway, I opened a dispute to cancel and kindly informed him why I can’t take on this task. He declined my request and responded with the following:
“this is unacceptable , if you don’t work with scanned copies you should put it in your advertisement. You not a translator if you can’t work with pdf. I would like to be able to leave a review for this fake translator that is lazy and unreliable.Your are lazy and incompetent Your a translator that cant work with pdf file. Your a fraud and should stop and find a profession your suitable for. your to lazy to type in 170 words and translate them . To cheap to get OCR software, it free on the internet. Your undependable and should do something that requires less work. It seems like your afraid of work.”
Ehm, excuse me? Being lazy and a fraud is the opposite of what I stand for on Fiverr which is why I have been able to work here for so many years with all 5 star reviews, and why I can afford to turn down complicated tasks like his that are outside the scope of only translating in the first place.
And he responded differently perhaps we could have found a different solution. We could have extended the deadline and added some money. We could have had a friendly and professional relationship. But as soon as he threatened with a bad review I just wanted to cancel even more.
I do have a question in all this: what happens next? He declined the request, so what now? What happens if I do nothing? Will it be automatically cancelled anyway, or will I be penalized if I don’t deliver on time? Will he ever be able to leave that bad review he longs for?
How can I make this go away without affecting my account?
Thanks for letting me rant about this