I don’t participate much on the forums. (It’s really an issue of time. I don’t have any.) So let this be my quick introduction. I’ve been a seller and buy on Fiverr for almost 2 years. I’m happy with it, and I earn enough on Fiverr to completely support myself.
Sure, there are problems. There are issues that arise and there are things I don’t agree with, but you’ll find that anywhere you go. But something just came up that bothers me.
I completed an order for a customer, they marked it complete and left a glowing five-star review. Now, days later, the order was “cancelled by Fiverr customer service” and the funds returned to the buyer. No explanation was given, no contact information to find out why. The only thing I could find was a message from the customer from a couple of days ago that I hadn’t seen because it was lost in Fiverr’s not-so-great message system (one of my major complaints.) I’m sorry, but I get dozens of messages a day and hundreds of emails. With this system, things get lost.
The message that I’d missed was a question that had already been answered many times. In fact, the only reason someone would ask the question is if they didn’t understand what they were buying in the first place. I do my absolute best to explain everything before, during, and after the process. I find it completely unacceptable that I can have money taken away from me AFTER I’ve spent my precious time fulfilling the order and earning a five star review, all because a customer says "I got what I ordered, but I still don’t understand what I bought, so give me my money back."
My time is too valuable for this to be an option, especially since there’s no arbitrage system in place where I’m able to defend myself against such a request.
Fiver, you’ve made thousands of dollars off of me in the last couple of months. Millions off of people -like- me. Please don’t be stupid and treat our source of income so lightly.
- J. Paul Roe