Hi Fiverr Family,
I need your thoughts to enlighten me more on this Fiverr gig policies.
I had a client who availed my premium service of podcast editing. She send me the file and I’ve worked for it and delivered it on the right time.
After she was able to received the final product, she refuse to pay and keeps on asking to cancel the order. Now, I already invested time and energy to work on her podcast episodes and she already had the final product.
She tries to cancel the gig which was already delivered to her twice and keeps taking ALIBI’s as to not to pay me for my service. So I asked Fiverr customer support to help me and intervene.
Now this Fiverr support named Nick ( Nick | Customer Support | Fiverr.com) that’s his “signature” sided the buyer and cancelled her order, which was already delivered to the buyer(my client) without doing careful investigation on our conversation. How would I know that? because, Fiverr notify me through email that the order was cancelled by Nick and the reason for cancellation was not even stated and/or the link was nowhere to be found(Sounds odd? Yes. it does)
Btw, I have a constant rating of 5 star reviews to all my work done, and having her alibi, that she dislike the podcast edit is purely a scapegoat to not to pay me.
Here is my concern:
Does being a Seller does not guarantee you for the services that you do when the Buyer cancelled your “delivered” order? Who would pay all the labor you rendered?
How do Fiverr protect us, the Gigworkers from these scammers?
Why do Fiverr easily sided the Buyer on my case? I read the buyers says she has some connections on Fiverr, does that weigh more than Me as their assets?