Fiverr Forum

Buyer cancel order after completing & using that video in his website


#1

I need some advise…
I have a gig on Whiteboard Animation video.I did a project a week before…I delivered the video in time & also did the revision…And he gave me a great review with tips…Suddenly last night I got a email from Fiverr saying that my order is canceled by buyer…
"We have been informed that a dispute was opened for your order FO87D79631C6: create professional whiteboard animation. As a result, we are forced to cancel this order and ask that you discontinue your work."
I have tried to contact her…But account is no longer available…Moreover he is using my video in his website still now…
I don’t know what to do…
If you can,give me some advise.what should I do now?


#2

You can check into filing a takedown notice: http://www.dmca.com/FAQ/What-is-a-DMCA-Takedown

As far as the cancellation there is probably nothing you can do. The buyer filed a chargeback. That’s against Fiverr ToS so their account was banned. It’s unfortunate but it’s one risk of freelancing.


#3

yeah…That’s sad but true…But I found so many good buyer also…Thank you so much for your advise…