Buyer cancelled a completed & 5star rated order?

[rikxyvo]

in May this person made an order, everything went great, got a 5 star review, no negative communications at all.

then today i’ve been notified the order was cancelled and they have received a refund??
on an order that was accepted, completed and rated 5 stars, its voiceover, so effectively they have used my audio for FREE. i can’t believe how terribly fiverr looks after their sellers, this is not okay - people should not be able to cancel an order after they have already approved and rated it - especially after almost 4 months!

I’ve put in a ticket because this is ridiculous, but has anyone else had this happen? what was the outcome?

[imagination7413]

Was the order “cancelled by the buyer” or “cancelled by Fiverr support”?
If the former, it was probably a chargeback, in which case: https://sellers.fiverr.com/en/article/chargebacks-and-seller-protection

[rikxyvo]

notification says cancelled by the buyer, but thankyou for that link, helpful for the future

[ridwansugi]

Please let us know about your update
I want to know how fiverr CS handling this matter
Hopefully you can get a good end.

[devgear]

Cancelled after four months?? How is that even possible? I made a thread about whether or not Fiverr protects it’s sellers… This makes me wonder even more about that. Hope things work out for you.