glastudios Posted September 2, 2020 Share Posted September 2, 2020 I had a $60 order which was accepted after a Revision, buyer also left a 5* review over a month ago. A few days ago, I got a notification saying that that gig was cancelled and the buyer refunded, even though I delivered the work, it was accepted and the buyer left a 5* review? Very concerned as they buyer is free to use the work I delivered, but I have had the funds taken from me. I had no choice in this cancellation. ‘THE BUYER CANCELLED THIS ORDER AND FUNDS WERE RETURNED TO THEIR BALANCE.’I contacted the buyer (thinking it was a Bank issue) but he said he decided he no longer liked the work I did. To my knowledge, it’s in the T&C’s you can’t cancel an order based on those grounds, especially not after a month. I have contacted Fiver CS 2 days ago, no reply yet. Link to comment Share on other sites More sharing options...
marinapomorac Posted September 2, 2020 Share Posted September 2, 2020 He probably did not use Fiverr, but asked for Paypal to refund his payment. In that case Fiverr has to take money from you but at the same time they should (they do this) ban the buyer. It doesn’t help you regarding your lost money but… Link to comment Share on other sites More sharing options...
glastudios Posted September 2, 2020 Author Share Posted September 2, 2020 He probably did not use Fiverr, but asked for Paypal to refund his payment. In that case Fiverr has to take money from you but at the same time they should (they do this) ban the buyer. It doesn’t help you regarding your lost money but…That makes sense, thanks for the info! I think I read somewhere that Fiverr will replace the funds in cases like this (not sure though). I spent a full day on his order, and didn’t earn a penny. Link to comment Share on other sites More sharing options...
danielwaldman Posted September 2, 2020 Share Posted September 2, 2020 Definitely reach out to seller support/customer service for this. The buyer stills need to pay for the work, whether they like it or not, as long as it met the expectations. Link to comment Share on other sites More sharing options...
janali Posted September 2, 2020 Share Posted September 2, 2020 He probably did not use Fiverr, but asked for Paypal to refund his payment. In that case Fiverr has to take money from you but at the same time they should (they do this) ban the buyer. It doesn’t help you regarding your lost money but…OP wouldn’t be able to contact the buyer if it was a bank refund, since those immediately get the buyer banned off Fiverr. I think it’s more likely that they contacted CS about 2-3 weeks after the order was accepted saying they want to cancel it and CS only then got to read the ticket and decided in the buyer’s favor. Link to comment Share on other sites More sharing options...
mariashtelle1 Posted September 2, 2020 Share Posted September 2, 2020 OP wouldn’t be able to contact the buyer if it was a bank refund, since those immediately get the buyer banned off Fiverr. I think it’s more likely that they contacted CS about 2-3 weeks after the order was accepted saying they want to cancel it and CS only then got to read the ticket and decided in the buyer’s favor.OP wouldn’t be able to contact the buyer if it was a bank refund, since those immediately get the buyer banned off Fiverr.Not always. Sometimes they stay active for some reason. That’s why it’s not really an indication of that was a chargeback or not.@glastudios 👇Chargeback or cancelled by fiverrNow you just need to wait for CS to reply, t might take up to 10 days right now. Link to comment Share on other sites More sharing options...
glastudios Posted September 2, 2020 Author Share Posted September 2, 2020 Definitely reach out to seller support/customer service for this. The buyer stills need to pay for the work, whether they like it or not, as long as it met the expectations.I reached out to seller support 2 days ago, still no reply yet. Hoping they can shine some light on this!I explained to the buyer that the work still needs to be payed for. He got aggressive, started claiming that the work was never good (contrary to his review), got quite abusive so I blocked him, he then signed into a different account to continue his abuse, threatening to have my account terminated. NOT a great experience! Link to comment Share on other sites More sharing options...
ansarali49 Posted September 2, 2020 Share Posted September 2, 2020 I think you lost your money. You may not get any support in this issue. It’s very sad. Link to comment Share on other sites More sharing options...
mariashtelle1 Posted September 2, 2020 Share Posted September 2, 2020 I think you lost your money. You may not get any support in this issue. It’s very sad.think you lost your money.You will not get any support in this issue.Please do not spread misinformation. You are not fiverr support and you can’t know if they will be able to resolve this issue or not. Link to comment Share on other sites More sharing options...
j6nyc6 Posted September 2, 2020 Share Posted September 2, 2020 Last night I received an email from Fiverr saying a recently completed order has been canceled and the money has been returned to the buyer. Anyone who has ever been through this situation before knows this is what occurs when a fraud buyer requests a chargeback on their payment method. There’s really nothing you can do to prevent this type of behavior without suspecting every new buyer is potentially a fraud. However, a couple of minutes later, I received another email from Fiverr I would like… Had a similar incident recently but it’s clear from the email I received that it was due to a chargeback. Fortunately my order fell under some type of fraud protection and I was able to receive my earnings 7 days later without it messing with my stats. Link to comment Share on other sites More sharing options...
ansarali49 Posted September 2, 2020 Share Posted September 2, 2020 think you lost your money.You will not get any support in this issue.Please do not spread misinformation. You are not fiverr support and you can’t know if they will be able to resolve this issue or not.Yes, thanks for your suggestion. I have replied because of having an experience about 2 years ago. But now I am new here. thanks. Link to comment Share on other sites More sharing options...
glastudios Posted September 4, 2020 Author Share Posted September 4, 2020 Thank you everyone for your opinions on this situation. CS replied saying ‘The buyer canceled the order directly with their payment provider’. And that I cannot get paid. A sad situation, nothing about the buyer being banned mentioned. Link to comment Share on other sites More sharing options...
glastudios Posted September 7, 2020 Author Share Posted September 7, 2020 Update: Fiverr were able to reimburse the money I lost from the cancellation! Great result. Link to comment Share on other sites More sharing options...
mjaninea Posted September 7, 2020 Share Posted September 7, 2020 WHAT? Is that even possible??? Link to comment Share on other sites More sharing options...
barrydavian Posted September 7, 2020 Share Posted September 7, 2020 He probably did not use Fiverr, but asked for Paypal to refund his payment. In that case Fiverr has to take money from you but at the same time they should (they do this) ban the buyer. It doesn’t help you regarding your lost money but…but asked for Paypal to refund his payment. In that case Fiverr has to take money from youIf this could really happen, it would really amaze me.By the way, what if there are no funds in my account at that time? How can Fiverr withdraw buyers’ money from me? Link to comment Share on other sites More sharing options...
marinapomorac Posted September 7, 2020 Share Posted September 7, 2020 but asked for Paypal to refund his payment. In that case Fiverr has to take money from youIf this could really happen, it would really amaze me.By the way, what if there are no funds in my account at that time? How can Fiverr withdraw buyers’ money from me?Your earnings will be negative. They will take it from next order. Link to comment Share on other sites More sharing options...
ansarali49 Posted September 18, 2020 Share Posted September 18, 2020 What happened ? Have you got any solution? Link to comment Share on other sites More sharing options...
glastudios Posted September 20, 2020 Author Share Posted September 20, 2020 Update: Fiverr were able to reimburse the money I lost from the cancellation! Great result.Update: Fiverr were able to reimburse the money I lost from the cancellation! Great result. Link to comment Share on other sites More sharing options...
glastudios Posted September 20, 2020 Author Share Posted September 20, 2020 What happened ? Have you got any solution?Yes, Fiverr were able to reimburse the money I lost from the cancellation! Link to comment Share on other sites More sharing options...
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