I had a $60 order which was accepted after a Revision, buyer also left a 5* review over a month ago. A few days ago, I got a notification saying that that gig was cancelled and the buyer refunded, even though I delivered the work, it was accepted and the buyer left a 5* review? Very concerned as they buyer is free to use the work I delivered, but I have had the funds taken from me. I had no choice in this cancellation. ‘THE BUYER CANCELLED THIS ORDER AND FUNDS WERE RETURNED TO THEIR BALANCE.’
I contacted the buyer (thinking it was a Bank issue) but he said he decided he no longer liked the work I did. To my knowledge, it’s in the T&C’s you can’t cancel an order based on those grounds, especially not after a month. I have contacted Fiver CS 2 days ago, no reply yet.