Hello! So a couple of weeks ago we did product photography images for this beauty client that cost $300 in total. She loved it and immediately used on her website and social media. She even told us she recommended us to fellow business owners and she’s sending us new products to photograph.
Fast forward to yesterday, we received notification from Fiverr that the order was cancelled via a dispute on Paypal because we allegedly missed the deadline. This is a fabrication. We delivered 3 days earlier than promised.
Reached out to CS with all the proof and pretty much got a canned response saying they lost money too. We’ve read so many stories not in favor of sellers so we are anticipating not getting the money we worked hard for. (Sidenote: Has there ever been an instance where this was resolved in favor of the seller? How long does this dispute take?) So now, basically the buyer has been using stolen images for commercial gain.
What is the best course of action? We’re thinking of filing a DMCA claim on the website and social media. Any advice would be great.
PS. Please don’t tell us to move on. We are moving on and doing other projects, but creatives should be able fight for ownership of their work, especially if it’s stolen.