So this order was worth $500 and 30 days timeline, it was quite a huge project, however i managed to complete 90% 2 days before the deadline, i knew i would need few more days to get the project done perfectly. So I simply asked the buyer is it okay and send an extension of 5 days. The buyer came online many times but never did he replied. At the last day (no response yet) he declined the extension and no msg or anything yet. So i sent another extension for atleast 1 single day, he came online didn’t sent any msg and once again declined the request. So I thought it’s alright i will get late remark but i will any how deliver the next day. So I worked my a** off that night and next day morning and finally completed it and delivered it being 19hrs late. To my surprise the previous night buyer sent a cancellation request and I denied because it was a lot of work and effort being spent on this big order. Now comes the worst part, the buyer contacted the CS team, and CS team cancelled the order out of nowhere. So the files are delivered, the buyer has it plus the order is cancelled. Justice was far from being served. I raised a ticket with fiverr CS, all they said was
“I can see that the order was canceled because the buyer had a deadline that was not to be missed. He declined your time extension request several times which could only mean that they wanted the work delivered on time. We had no other option but to cancel and refund the buyer.”
The buyer never told me he was tight on deadline, he never responded to me since last 2 days when i requested extension. Yet i tried hard and delivered and then the order gets cancelled by fiverr. What do think guys, was it 100% my fault for being late ?