Fiverr Community Forum

Buyer cancelled order, should I accept it or not?

Anyone please help me. Buyer cancelled order after discussing it with me because he misunderstood my gig. If I accept his request of cancellation does I have to pay for it or not?

You don’t have to pay anything, but your cancellation rate will go up. Did they misunderstood your gig completely or is there something you can still do to secure the order?

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If you do have to cancel the order, try and review where the misunderstanding took place, it could give you an opportunity to improve your gig description.

Order is not completed yet. I mean I still have time to deliver. Also buyer asked for cancellation. Does it still affect my cancellation rate?

Yes, whether it’s mutual cancellation or Fiverr cancels your order, it will still affect your cancellation rate.

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