Fiverr Community Forum

Buyer cancelled order through fiverr support after 15 days of completion

Hi, I’m a new seller with just over a month of starting out my freelancing career on Fiverr. During this time I’ve completed 4 orders all of which are rated 5 stars and went flawlessly. Yesterday I received a message from my buyer of second order after 14 days of order being marked completed. Even after giving a 5 star review and being satisfied with the delivery 14 days ago, the buyer used a blackmailing tone and told me to send him money back otherwise he’ll contact Fiverr Support.

I stood my ground but he went ahead and cancelled order through fiverr support. Now the amount is returned to the buyer and I can’t do anything about it. I’ve provided excellent service and 3 additional features which were not part of the order just to add more value. This is first time I’ve experienced this behavior out of 4 orders. Buyer’s 5 star review is attached for your consideration so kindly help me in resolving this matter.

We can’t help you and posting names is against forum rules. Only CS can help you.

This happens all the time. Talk with CS.

Okay, thank you. My bad I’ll remove the image.