Yesterday buyer placed the wrong order. He discussed with me about another website but after placing the order he changed that in requirements. And even the new site isn’t in working. I discuss this thing with him he gave me some options to work with him rather than canceling the order. But how can i work when the site isn’t functional and he is not bothering to fix this issue.
What should i do now? Should cancel the order? My order completion rate is 95% and it will drop after cancellation and probably i will be demoted . I was thinking to contact CS but many people in forum discussed that CS response is slow like even upto 10 days. And my order will expire after 2 days.
Kindly give me some suggestions.