Fiverr Forum

Buyer changes requirements


#1

Hello,

I want to tell a story about a buyer on Fiverr which ordered a 7 dollar logo. She filled the requirements, I replied to her related to her requirements, she confirmed me they are ok. I had a custom offer at a low price, for which I specified there is only 1 concept and 3 revisions. I implemented her the concept, and she returned telling me that I completely misunderstood the requirements and she asked for a new revision, which in fact was a new concept developed. Since this is a miscommunication problem from the buyer, and I also replied to her to confirm the requirements, why am I at fault here?

Is there a real difference on Fiverr regarding revisions and new concepts? The buyer started threatening me and asked for a full refund


#2

Is this related to your previous post?


#3

Hello offlinehelpers,

Yes, I want to know which is the difference between revision and concept here. Also I have another question: If you have a number of revisions granted for a delivery, the buyer can turn back whenever he wants and ask for revisions?


#4

In terms of revisions, yes the buyer can keep asking for revisions, regardless of how many you say you’ll do. Simple solution - don’t offer any, and if they do ask for a revision then it’ss a nice surprise for them if you do it! :slightly_smiling_face:

Revision vs concept - as you’ve been in touch with CS with this particular order, maybe you could ask their opinion?


#5

I asked their opinion regarding my TOS Warning also, and did not receive any feedback. The buyer also threatened me, and the TOS Warning specified that I need to deliver to the client. I already delivered. Thus, the only problem that they may have found should have been that the for them a revision is a concept in fact. I am still waiting for their answer. Still, a TOS warning is really exagerated. The buyer threatened me. They could have just refunded her and enlighten me regarding what they think it was not ok.

Still, when a client confirms requirements, you implement a concept and comes back and says you really misunderstood everything and demands for a different concept, how is it that it’s still me the one to blame. It was a 7$ logo, a clear offer, confirmed requirements and I receive a TOS warning. At least, if you do not receive other warning in the meantime, is this warning removed after 30 - 60 days?