Hi guys, I’m having a bit of problem and I’d be grateful for any suggestions.
Buyer purchases a basic $10 gig for proofreading and editing where the description plainly states that this is for proofreading and editing. Despite failing to contact me (as my listing and description state) B places an order, sends two documents and demands that I apply (essentially) a premium service to both documents (which in any case would be valued at $90 for the $10 that he has paid).
Of course, I tell him that he has ordered the wrong gig and he disagrees, forwarding me a screenshot of my basic gig. This is actually fine, because the screenshot of the basic gig that he sends me literally describes the fact that the service is for proofreading and nothing else. After that he starts to protest that he has been “robbed” and that he is “going through a mid life-crisis” pretty much trying to emotionally blackmail me into feeling sorry for him.
Trying to be reasonable and compromise, I offer to apply a basic gig for two documents ($20 for just the $10 that he paid) in addition to reformatting his resume. Now to be clear I do this because: a) I am (pretty much) a new seller and b) because I’m terrified of receiving an order cancellation because of how this (as I understand it) effects traffic.
Anyways, I submit his documents, he gets back to me saying that nothing has been changed except the design. At this point - I’m furious and stressed. The differences are opaquely obvious to even a school-child. One initial document is almost unreadable, the other (that I provided) is actually comprehensible and conforms to the initial obligations of what he has ordered.
Being at the end of my tether, I’m in the process of submitting this case to CS. As I am technically a new seller on Fiver, having only been on here for under 2 months, I’d appreciate any tips from experienced sellers in order to resolve this matter.