This happens all the time. A buyer will demand that we communicate outside of Fiverr. They will ask again and again for emails, Skype, Slack, phone etc. I always answer the same: that Fiverr is my living, and I will not under any circumstance risk my account for breaching the TOS, and that both me and the buyer benefits from the security of the platform.
Normally they will understand, and accept this, but now I have a buyer demanding for the 3rd time to communicate outside of Fiverr. This person claims that Fiverr doesn’t provide us with an easy way of communicating, claiming " it will be very difficult to get a strong monitoring of our work. ". How do you settle things with this type of person, who after being reminded several times that I will not communicate or work outside of Fiverr, still goes on demanding?
I even told this person that they can download the Fiverr app to communicate on the go.