Hello guys. I have an issue I would love some advice on. I have a 24-hour gig that I specifically advice not to order before contacting me if you do not have the requirement, which is hosting. The gig is for business email creation. This client ordered any way and only sent the login to the domain name server, they have no hosting. I tried to get around that as they mentioned that they have Gsuite. Mind you, I would need login to that too…none provided. They ordered the extra to have it linked to their Gmail account…no login to that either. Not even as much as the Gmail account name.
I saw this client login to Fiverr but would not reply to my messages or even acknowledge my request to add additional time since they did not provide the information needed. I later saw that this same client ordered the same gig from someone else and even left a review of what she wanted and that it is done.
My issue here now is I know this will affect my rates and I just Got back my level 1. Same thing with buyers not reading before they order. I even have videos on my gigs explaining. Very frustrating. Anyway, I want to know what to do in situations like these because it’s for sure I can’t complete it without the info she refuses to give me.
Thanks a lot. Seelya.