Hello.Hope you 're good today. Hope im posting in the right section this time
My name is Elsa and im a new seller trying to understand fiverr’system since April of this year.
Im providing web developement & design services(classic) . Some of you might know that this job is really time consuming. And everyone knows that time is money . But from the other side. “Client is always right” and he must get the product that he paid for.
So i was working on a medium size project. The buyers was cooperative(at the start) . We start a custom order with lower price than my usual pricing. With 2 revisions in total. And exaplained him that he can get his money back if he didnt like my final work.
Everything went well until i delivered the product . ( i know this kind of service needs at least 1-2 revisions) . I complete all of his request even for all of the 2 revisions(+1 Free revision cause i want all of my customer happy). He accepted the final product. He made a 5 star review (thank you sir) .
The next day i check my inbox and saw from the same client requesting more modifications on his website. (To be honest they wasnt modifications, they was extra addons) Revision number 4 complete without problem. FOR FREE. Then he asked for more “modifications” and i told him that i complete everything in his requirement list and i did extras for free. Then he said " I need my website complete until friday,or i will change my review to negative and i will report you "
If this happen to my office i would ask him “Do you want to pay 500$ with credit card or cash” . But this is fiverr and im still “starting” to build reputation.
So at the end i complete the website exactly how he requested. Spending time for 2 website creations and getting money for a half.
So now my question what should i do if get any other customer like him? How should i charge revisions? Can i deny any modification after the buyer mark the order as comple?
Sorry for the long post. Have nice day.