Buyer did not provide image for me to complete logo required gig? Clock Ticking!


#1

Greetings, I have a buyer who ordered a gig last night. more then 12 hours later, they submitted the Order Requirements form stating they are attaching a logo… but no logo was attached. I replied within 5 minutes of them submitting the form advising they forgot to send the logo. Now 12 hours have passed, 4 messages sent and I still dont have the file. Its 1am here in NY… by the time the morning comes, I will have less than a couple of hours, and thats if they provide a logo. What can I do? Can I cancel the gig without penalty?



I emailed support 12 hours ago when this happened and no response.



Can anyone assist me?



Marianna

====== UPDATE ======



No more then 3 minutes after posting this… the buyer contacted me with the logo.



Thank you just the same. :slight_smile:



Marianna


#2

Hey Marianna , you can use the cancellation request to stop the timer until the buyer send the logos, thats the only way to stop the timer for now (as far as i know)



glad to see this is resolved :slight_smile: