Hello. I think I might have done something wrong so I want to explain.
I’ve had an order placed and it was a 24 hours order. An hour after the order was placed, I sent some examples for the buyer to review. After I sent the examples, I got no answer for 23 hours. Since there was a time limit, and if I didn’t send any files I would be labeled with the “late delivery”, I sent the examples again as the project itself, and wrote the buyer why I did it and I would complete the service, so that I told them not to confirm anything until we finished the order. The thing is, after 3 days, the order got autocompleted and the buyer is gone for a week now. The money is in my Fiverr account and the buyer is not coming back. What should I do? Should I wait for the 14 day period and contact Fiverr if the buyer still won’t come? Or should I immediately contact Fiverr to send their money back?